Shipping Policy

Last Updated: August 7, 2026

Where We Ship
Delivery Timelines
Delivery Partners
Shipping Fees
Accuracy of Shipping Information
Risk of Loss and Transfer of Ownership
Order Tracking
Lost Packages
Failed and Missed Deliveries
Partial Shipments
Contact

1. Where We Ship

HUNCH currently ships within the State of Qatar. International shipping across the GCC, and beyond, is planned; when a new region becomes available, it will appear as a valid shipping destination at checkout, and this Policy will be updated to reflect the delivery terms that apply to it. If your delivery address isn't currently supported, checkout will not allow you to complete the order.

2. Delivery Timelines

Estimated delivery windows are shown at checkout and in your order confirmation. These are estimates, not guarantees — actual delivery time can vary based on your location, the courier's operating conditions, and whether your order includes a pre-order or made-to-order item (which ships on the timeline stated on that product's listing, not the standard in-stock timeline).

Where an order combines an in-stock item with a pre-order or made-to-order item, see Section 10 on partial shipments.

3. Delivery Partners

We work with third-party courier and logistics partners to fulfil deliveries. The specific partner used for your order may vary by location, order size, and operational availability, and is not guaranteed to be the same partner used for a previous order. Our courier partners operate under their own delivery terms and liability limits in addition to this Policy.

4. Shipping Fees

Any shipping fee applicable to your order is shown at checkout before you pay. We may offer free shipping above a stated order value, or as part of a promotion; any such threshold or promotion is disclosed at checkout at the time it applies.

5. Accuracy of Shipping Information

You are responsible for providing a complete and accurate shipping address, including any building, unit, or zone details a courier needs to locate you, and a working contact phone number. HUNCH is not liable for a delayed, misdelivered, or failed delivery that results from incomplete or inaccurate information you provided at checkout. If you notice an error in your shipping address after placing an order, contact us immediately at info@hunchhouse.com — we can correct it if the order has not yet shipped, but cannot guarantee a correction once it has.

6. Risk of Loss and Transfer of Ownership

Ownership of the products you've ordered, and the risk of loss or damage to them, transfers to you upon delivery to the shipping address provided at checkout, or upon collection where you've arranged an in-person pickup. Before that point, HUNCH bears the risk.

7. Order Tracking

Where a tracking number is available for your order, it is included in your shipping confirmation email or visible in your order history if you checked out with an account. Tracking status is provided by our courier partner and reflects the most recent scan event they've recorded, which may lag behind the parcel's actual physical location.

8. Lost Packages

If tracking shows your order as delivered but you have not received it, or if your order appears stuck in transit well beyond its estimated delivery window, contact us at info@hunchhouse.com with your order number. We will:

Open an investigation with the courier partner responsible for your delivery.
Ask you to confirm the delivery address and, where relevant, check with neighbours, building reception, or any safe-drop location the courier may have used.
Where the courier confirms the package is lost, and the loss is not attributable to an address error on your part, provide a replacement at no additional cost or a full refund, at your choice.

We ask that lost-package reports be raised within 14 days of the estimated delivery date, so the claim can be investigated with the courier while their own records are still available.

9. Failed and Missed Deliveries

If a courier is unable to deliver your order — because no one was available to receive it, the address was inaccessible, or the recipient could not be verified where required — the courier will generally attempt redelivery or leave instructions for collection, according to their own process. If an order is returned to us as undeliverable after repeated failed attempts, we will contact you to arrange redelivery, which may carry an additional shipping charge where the failure was not caused by us, or offer a refund of the product value (excluding original shipping fees) if redelivery cannot be arranged.

10. Partial Shipments

Where your order contains items with different fulfilment timelines — for example, an in-stock item alongside a made-to-order item — we may ship available items as soon as they're ready rather than holding the entire order until every item is complete. Where this happens, you will not be charged additional shipping for the split, and each shipment will include its own tracking information where available.

11. Contact

Questions about a specific delivery: info@hunchhouse.com, with your order number.