Returns Policy

Last Updated: August 7, 2026

Return Window
Eligibility Conditions
What Cannot Be Returned
How to Start a Return
Return Shipping
Inspection
Outcome of a Return
Exchanges
Defective or Incorrect Items
Contact

1. Return Window

You may request a return within 14 calendar days of the date your order is delivered. The 14-day window is calculated from the delivery date shown in your tracking information, not the order date. Requests made after this window will not be accepted, except where the item is defective or was shipped in error — see Section 9.

2. Eligibility Conditions

To be eligible for return, an item must be:

Unused — not worn, other than to briefly try it on
Unwashed
Undamaged, with no marks, odours, or alterations
In its original packaging, including any dust bag, hanger, or box it shipped in
With all original tags attached and intact

We reserve the right to refuse a return, or to deduct a restocking or damage charge from the refund, if an item is returned in a condition that does not meet these criteria.

3. What Cannot Be Returned

The following are final sale and not eligible for return under this Policy, except where the item is defective or was shipped in error (see Section 9):

Personalized or customized items — including any product with printed name/number or other made-to-order customization
Items explicitly marked "Final Sale" on the product page at the time of purchase
Underwear, and any item marked non-returnable for hygiene reasons, where applicable to our catalogue

These exclusions are disclosed on the relevant product page before you complete your purchase.

4. How to Start a Return

Email info@hunchhouse.com with your order number, the item(s) you'd like to return, and the reason. We will confirm eligibility and provide return instructions, including the return address if it differs from our registered office. Do not send an item back before receiving return confirmation from us — an unrequested return may be delayed in processing.

5. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error or a defective item (see Section 9), in which case we cover return shipping in full. We recommend using a trackable shipping method for your return — we are not responsible for a returned item lost in transit back to us before it reaches Building 102, Street 220, Zone 15, Floor 2, Doha, State of Qatar.

6. Inspection

Every returned item is inspected on arrival against the conditions in Section 2. This typically takes 2–5 business days from the day we receive it. If the item passes inspection, we proceed to refund as described in our Refund Policy. If it does not, we will contact you with photographs and the specific reason, and — at your choice — either return the item to you at your cost, or dispose of/donate it if you prefer not to have it shipped back.

7. Outcome of a Return

Approved returns are refunded to your original payment method, per our Refund Policy, which sets out timing and any non-refundable fees. We do not offer store credit as a substitute for a refund unless you specifically request it.

8. Exchanges

We do not currently process direct exchanges (e.g. swapping a size). To change size or item, return the original for a refund and place a new order for the item you'd like instead. This ensures you're not left without the item while an exchange is in transit, and avoids any price difference confusion between the original and replacement order.

9. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or not what you ordered — including a personalized item with an incorrect name/number — contact info@hunchhouse.com within 14 days of delivery with your order number and photographs of the issue. This applies even to items otherwise marked final sale under Section 3, since the exclusion in that section covers change-of-mind returns, not our own errors. We will cover return shipping in full and provide a replacement or full refund, at your choice.

10. Contact

info@hunchhouse.com, with your order number.